What to do when there is NO Heat
No Heat between September 15th and May 15th, while furnace is within Builders warranty Timelines is considered an Emergency. If you are not sure you're within your warranty timelines, submit a ticket and the service team can help looking up your dates. Furnace Builder Warranty is 2 years from your closing date. A service charge may apply if a site visit is required and is deemed not warrantable.
What can I do?
1. Make sure furnace switch is on, typically high on wall near stairs from basement, often accidentally shut off.
2. Check outside to ensure there are no blockages of exhaust or intake pipes for furnace.
3. Check that furnace breaker in electrical panel is not tripped.
4. Make sure furnace door is on and secured, many furnaces have automatic shutoffs.
5. Check filter, a dirty filter in extreme cases will cause air-handler to shut off, in mild cases a dirty filter will effect efficiency.
6. If you are outside Tarion's Warranty Timeless (2 years from your closing date). Feel free to call the installers service sticker on your furnace or any other HVAC company for rates of repair. Furnaces may still have Manufacturer's Warranty depending on issue.
What to do when there is NO Air Conditioning
No Air Conditioning period for Builders is shortened to May 15th and September 15th in first year of occupancy and is classified as urgent, but not considered an emergency. If you are not sure you're within your warranty timelines, submit a ticket and the service team can help looking up your dates. Air Conditioners Builder Warranty is 2 years from your closing date. A service charge may apply if a site visit is required and is deemed not warrantable.
What can I do?
1. Make sure furnace switch is on, typically high on wall near stairs from basement, often accidentally shut off.
2. Check thermostat setting.
3. Check that furnace breaker in electrical panel is not tripped, attempt reset if it flips again submit a ticket.
4. Check that the A/C breaker in electrical panel is not tripped, attempt reset if it flips again submit a ticket.
5. Make sure furnace door is on and secured, many furnaces have automatic shutoffs.
6. Check filter, a dirty filter in extreme cases will cause air-handler to shut off, in mild cases a dirty filter will effect efficiency.
7. If you are outside Tarion's Warranty Timeless (2 years from your closing date). Feel free to call the installers service sticker on your furnace or any other HVAC company for rates of repair. Air Conditioning units may still have Manufacturer's Warranty depending on issue.
Builders Furnace and Air Conditioning Warranty
One-Year - Work and Materials
Two-Year - Delivery and Distribution Systems
• Damage resulting from alterations, deletions or additions made by the homeowner and from improper maintenance is excluded from the statutory warranty.
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